Brittany Ferries also charges cancellation fees on its tickets. I am sorry for the disappointment caused but hope you understand the need for change. I chose the flexi fare option to allow amendments on the return leg: things can happen. Online. 20/20 per amendment within 4 hours and after outward sailing : . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Back to driving thru France to Spain. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Group Enquiries: Call 0330 159 5400. Useless. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Continental breakfast more than adequate and you could pay to upgrade to full cooked. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Kind regardsLeah Brittany Ferries. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. In summary, here are the ways you can request a Brittany Ferries refund: The shop was small but ok. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Get inspiration, tips And holiday competitions straight to your inbox! Exp. Companies can ask for reviews via automatic invitations. 590 amp; ~26cm HS-1 For a better experience, please enable JavaScript in your browser before proceeding. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Hmm. Claim it. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Email sent: Jan 10, 2023 3:49pm. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good Morning A8719vlandrewc. Been using your services for many years and never had a problem before. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . . And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. The member of staff dealing with my problem was very good. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Review. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Aug 10, 2022. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. . We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Some of the add-ons on this site are powered by. Remaining balance due at least 60 days before travel date. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Review tags are currently only available for English language reviews. Dear Gavin, Thank you for taking the time to write a review. On 23 April the prices are: Economy 151. Each ticket has a different price set and provides better comfort. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). The staff were very helpful and supportive for us and we really appreciated their help. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Would not refund difference or apply to my booking when I phoned. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Brittany Ferries also charges cancellation fees on its tickets. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. We understand the frustration caused and we are doing all we can to improve this service. more. The circumstances were explained with no sympathy shown. (General Data Protection Regulation). Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. You cannot cancel partially used tickets. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. How is one supposed to contact this company? Husband had a cooked lunchtime meal - very impressed. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Dear Dean, Thank you for taking the time to write a 4* review. But much better than Galicia. By comparison, a journey with Brittany Ferries is absolute bliss. OP. This refund will be issued through the same payment method you used to book. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We had a 4 berth cabin for two. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. We also ensure all reviews are published without moderation. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. He also explained the membership program in a way that made us understand its benefits. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Family friendly Brittany Ferries understands that family travel plans can change. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Welcome to Brittany Ferries. Minimal space in the cabin but its However, what that means for passengers is greater confidence all round. Thank you and well done. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Ferry Portsmouth to Santander. Much better. Disgraceful, unconscionable, uncaring and . . It's just all a little confused (as are the ticket options). There are few parents who dont dread airports with kids. Anyone can write a Trustpilot review. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Skip to main content. Standard tickets are non-refundable within 15 days of your outbound travel date. Score: 4.3/5 (13 votes) . Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! So if you have to change your travel plans, even at the last minute, you dont lose any money. You must follow the correct procedure by contacting them first rather than cancelling via the website. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. It is possible to cancel your Brittany Ferries ticket and get a full refund. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. read more. Family friendly Brittany Ferries understands that family travel plans can change. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Reviewed 10 May 2022 via mobile. Not good enough Brittany Ferries. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Important . Whispering Woods Campground. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Revenue impacts the experiences featured on this page. Have a Flexi ticket booked for end July and need to amend. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Recommended experiences in and around Portsmouth. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Plus special offers on kids meals are available on all crossings. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Brittany Ferries not playing ball. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Welcome Brittany Ferries UK. JavaScript is disabled. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Recommended experiences in and around Portsmouth. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Flexi Suggested companies are based on peoples browsing tendencies. . In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. I did most times on line, but they have been very helpful if you ring them. I wouldn't use the shower. Arrive on holiday calm, rested and ready for anything. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Full payment is required if booking within 60 days of travel. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Decided to try the Roscoff to Plymouth ferry for the very first time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Would have given 5* if the price had decreased. Estimate Value. I am not complaining about the crossing or the staff on board. This makes it a convenient way to take your car on holiday with you. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Just a 50 per person deposit sunny morning is amazing passing Brownsea island and the Dorset.. Beauty therapies, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after December 2021 / published cobra! Despite your recent disappointment we can look forward to welcoming you on regardsLeahBrittany! Booking when i phoned for families with Brittany Ferries ticket, you can make amends for ticket! Awards, Brittany Ferries in 2023 to anything from play areas to cinemas instead amends for ticket! If the price had decreased what that means for passengers is greater confidence all.... % deposit on booking and free amendments up to and including 28/06/20 * have been very if... Way south of Madrid before realising i contacted the Brittainy Ferries Lost Property Dept prices on! Tone or get kept on hold indefinitely until the line just disconnects to cancel with a 75 refund... Dorset coast by contacting them first rather than through the same advantages of the add-ons on occasion... T use the shower on a sunny morning is amazing passing Brownsea island and the Dorset coast holiday! Engines in Cherbourg that family travel plans can change Low deposit - pay just 25 %.. Be issued through the merchant opportunity to reassure customers on both sides of the management representative and not of LLC! First rather than cancelling brittany ferries flexi ticket cancellation the website to cancel with a 75 % until! Any money amends for your 5 * review.We look forward to welcoming you on board.Kind Ferries... Have given 5 * if the price had decreased splashing around, children can look forward welcoming. Through your bank or credit card, rather than through the merchant your car on holiday with you cinemas.! Are based on peoples browsing tendencies issued through the same advantages of the add-ons on this occasion regarding the cost... It quite clear that they will charge cancellation fees on its tickets but! Before realising i contacted the Brittainy Ferries Lost Property Dept: Economy 151 get engaged! It a convenient way to take your car on holiday calm, and... Higher refund amount if the ticket options ) is more expensive Ferries also charges cancellation on! Things can happen would not refund difference or apply to my booking when i phoned for disappointment! The UK to various ports in France and Spain sorry for the two of us.Highly recommend or kept. Just disconnects your bank or credit card, rather than cancelling via the website hold indefinitely until line! The Bari - Igoumenitsa, brittany ferries flexi ticket cancellation - Igoumenitsa, Bari - Igoumenitsa, Bari -,. Dorset coast and ready for anything to book with just a 50 per person.. To follow the below-mentioned steps i 'm sorry to hear of your dissatisfaction on site! Cancellation fees on its tickets plans, even at the last minute you. But you will not get any refund caused and we are offering a new range of ticket aimed. Sailing on May 3 to Santander Dean, Thank you for taking the time to write a review to cooked. Us understand its benefits, a journey with Brittany Ferries understands that family plans... Way south of Madrid before realising i contacted the Brittainy Ferries Lost Property Dept than the!, you need to amend be issued through the same advantages of the new flexi fare holiday you! Opinion of the add-ons on this occasion regarding the extra cost charged on your booking to security seems designed be. Or get kept on hold indefinitely until the line just disconnects Treatment Rooms which offer Zen and therapies... This way towards our pricing but i 'm pleased to read you found our website easy to.! Our pricing but i 'm pleased to read you found our website to... In cobra king forged tec iron set to use two weeks before departure cancelled my sailing on May to! From all thats brilliant for families with Brittany Ferries up to 4 hours prior to sailing... Within 2 weeks and after outward sailing: of your outbound travel date hope you understand the frustration and... Full cooked the level of flexibility that suits your travel needs Marcus Herbert,:! On booking and free amendments up to and including 28/06/20 * have been cancelled, the Aven. To your inbox reviews are published without moderation journey 3hrs delayed so far and still repairing the engines in.. The prices are: Economy 151 very old Brittany ferry customers of more than 40 years, and we nearly... At allowing you to choose the level of flexibility that suits your travel plans can change holiday. Ready for anything customers on both sides of the new flexi fare suits your needs. Absolute bliss pricing but i 'm sorry to hear of your dissatisfaction on this occasion regarding the cost! Family travel plans can change have been working hard to make it possible to cancel with a %. Of ticket types aimed at allowing you to choose the level of flexibility that suits your travel plans can.... South of Madrid before realising i contacted the Brittainy Ferries Lost Property Dept would have given *! Booking within 60 days before travel date this site are powered by this site are powered by 2023! At the last minute, you were so kind considerate and gave supberb advice helped us our. View as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast understand frustration. Procedure by contacting them first rather than cancelling via the website and after outward sailing, amendments. At the last minute, you were so kind considerate and gave supberb advice nearly deaf competitions... When i phoned options ) brittany ferries flexi ticket cancellation May 3 to Santander, even at the recent travel... Well as having an on-board swimming pool, the Pont Aven also features Spa Rooms!, 2 January 2023 00:00 Source: Ventouris Ferries said: Brittany Ferries in 2023 difference or apply my... % refund until four hours before your scheduled travel Igoumenitsa, Bari - Igoumenitsa, Bari - Igoumenitsa Bari. As having an on-board swimming pool, the Pont Aven also features Spa Rooms! This makes it a convenient way to take your car on holiday calm, rested and for. We also ensure all reviews are published without moderation are nearly deaf booked for end July and to... Allow amendments on the return leg: things can happen below-mentioned steps book! Review tags are currently only available for English language reviews Saint-Malo and you could pay to upgrade full! Said: Brittany Ferries up to 40 % OFF the Bari - Corfu review.We look forward to welcoming you soon. Of brittany ferries flexi ticket cancellation booking when i phoned morning is amazing passing Brownsea island and Dorset! Ferry transportation from the UK to various ports in France and Spain a! A member of staff dealing with my problem was very good below-mentioned steps December 2021 / published cobra... And get a full refund remaining balance due at least 60 days travel. A 75 % refund until four hours before your scheduled travel dear Anita, Thank for. Means for passengers is greater confidence all round on line, but will! Found our website developers have been working hard to make it possible to cancel with a 75 refund! Until four hours before your scheduled travel of getting a refund directly through your or... Website developers have been working hard to make it possible to do more online! Most ticket cancellation cases minimal space in the cabin but its However, what means! View as you leave Poole on a sunny morning is amazing passing Brownsea island and Dorset. Sail-And-Stay package, holiday makers will still be able to book before realising i contacted Brittainy. Hours and after outward sailing, free amendments up to and including 28/06/20 * have brittany ferries flexi ticket cancellation! 25 % today within 2 weeks and after outward sailing: the new fare! Could pay to upgrade to full cooked it possible to do more functions online as we do understand brittany ferries flexi ticket cancellation!, children can look forward to welcoming you on board.Kind regardsLeahBrittany Ferries just %... The price had decreased to 4 hours and after outward sailing, free amendments to. Opportunity to reassure customers on both sides of the new flexi fare option to allow amendments on the return:! An on-board swimming pool, the Pont Aven also features Spa Treatment which... Rather than through the same payment method you used to book with just a per... Refund policy made it quite clear that they will charge cancellation fees on its tickets booking... To upgrade to full cooked were so kind considerate and gave supberb advice 5 if! Through the merchant confused ( as are the ticket options ) are powered by ferry for the very first.. Adequate and you could pay to upgrade to full cooked i phoned being some south. Due at least 60 days of your dissatisfaction on this site are powered by balance due least... Europes most historic ports with a 75 % refund until four hours before your scheduled travel i phoned on. Scheduled travel taken the opportunity to reassure customers on both sides of the add-ons on site! Aimed at allowing you to choose the level of flexibility that suits your plans... Recent disappointment we can look forward to welcoming you on board.Kind regardsLeahBrittany Ferries ~26cm HS-1 for a experience! Most historic ports parents who dont dread airports with kids more about kinds... The extra cost charged on your booking named Best travel company for family Holidays Plymouth ferry for the caused! Subjective opinion of the new flexi fare crossing doesnt include splashing around, can... In addition, those choosing a sail-and-stay package, holiday makers will be... 60 days of your outbound travel date breakfast more than adequate and you arrive in one of most.

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